What is Trezor® Suite?
Trezor® Suite is the official desktop and web application designed to manage cryptocurrency stored on a Trezor® hardware wallet. The Suite provides a unified interface for portfolio management, sending/receiving coins, firmware updates, and device settings while keeping private keys offline on your Trezor® device.
Getting started: download & setup
Start at trezor.io/start. Choose the Trezor Suite App (desktop) or web version and download the installer. Before first connection, install Trezor Bridge when prompted — Bridge is a small helper that allows your browser or app to communicate securely with your Trezor® hardware wallet.
Trezor® Wallet Login & common problems
When you connect your Trezor® and open Trezor Suite, follow on-screen prompts to unlock the device (PIN or passphrase). If Trezor login is not working or you're unable to login Trezor, check cable/USB port, allow permissions for Trezor Bridge, and ensure firmware is up to date.
Troubleshooting: login issues & connection errors
Frequent fixes include reinstalling Trezor Bridge, using a different USB cable/port, disabling browser extensions that block USB, and restarting the Suite. If you see "Can't verify Trezor Wallet" or "Error connecting Trezor account," try these steps in order: reconnect device, update firmware via Suite, reinstall Suite, and consult Trezor Help Center.
Account recovery & 2FA
Trezor® uses a recovery seed (24-word mnemonic) to restore accounts — this is the only reliable account recovery method. There is no centralized “password reset.” If you lose your device, perform recovery with another Trezor® or compatible wallet using your seed. Trezor® does not manage 2FA for device unlock; if you used an external service that added 2FA, follow that service’s reset flow (Trezor Suite itself has no universal "Trezor 2fa reset").
When to contact support
If basic troubleshooting fails — e.g., persistent "Trezor Suite App not working" or firmware failure — visit the official Trezor Help Center for guided articles and support channels. Never share your recovery seed with anyone, including support staff.
Frequently Asked Questions (FAQs)
- 1. Where do I download Trezor Suite?
- Get it from trezor.io/start to ensure you download the official Trezor® Suite and Trezor Bridge installers.
- 2. What is Trezor Bridge and why do I need it?
- Trezor Bridge is a local connector that enables secure communication between your browser/app and your Trezor® device. Install it when prompted by the Suite.
- 3. My Trezor® login not working — what now?
- Try another USB cable/port, reinstall Trezor Bridge, update firmware, and disable interfering browser extensions. If still failing, consult Trezor Help Center.
- 4. Can I recover my wallet if I lose my Trezor®?
- Yes — use your 24-word recovery seed on any compatible hardware wallet or the Trezor® recovery tool in Suite. Keep the seed offline and private.
- 5. Is there a Trezor 2FA reset in Suite?
- No — Trezor® hardware does not use a centralized 2FA managed by Suite. Reset procedures belong to the external service where 2FA was enabled.
- 6. Why does Suite say "Can't verify Trezor Wallet"?
- Usually caused by outdated Bridge, unstable USB connection, or firmware mismatch. Reinstall Bridge and update firmware through Suite.